Promote positive guest relations for information in a congenial manner. Promptly answer department telephone using correct greeting and telephone etiquette. Pricing - Room rates, hotel availability, special packages, and promotions.ĭaily house count and expected arrivals/departures.ĭepartmental policies and procedures including front and back of house operations.Īccuracy of assigned bank and ensure contracted monies.

Maintain complete knowledge of the following:Īmenities – Hours of operation, group activities, Room types, numbers, layout, décor, and locations.